Terms & Conditions
1. Introduction
Before confirming your order please:Read through these terms and conditions (the 'Conditions') and in particular our cancellations and returns policy and limitation of our liability and your indemnity.
By ordering from us, you agree to be legally bound by these Conditions. You will be unable to proceed with your purchase if you do not accept these terms and conditions as may be modified or amended and posted on this Website from time to time.
We reserve the right to revise and amend the Website, our disclaimers and the Conditions at any time without notice to you. Your continued use of the Website (or any part thereof) following a change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether we have changed these Conditions.
2. About Us
This Website is owned and operated by Gardners Bakery Ltd ('we'/'us'/'our'), a limited company (trading as Gardners Bakery), registered in England and Wales. Our registered office is at 85 Harborough Road, Kingsthorpe, Northampton, NN2 7SL. Our business address is 85 Harborough Road, Kingsthorpe, Northampton, NN2 7SL, www.gardnersbakery.co.uk.
3. Ordering Process
3.1 You can place an order over the phone, by email or by coming into our shop. A 50% deposit is required to confirm your order. Without a deposit, there is no order placed. You can pay over the phone with a debit/credit card or by coming into the shop to pay with a card or cash. You can also order online at gardnerscakes.co.uk, full payment is required.
3.2 You can choose a design from our website or create your own. Please give as much detail as possible at time of ordering. Please be aware that whilst we can take inspiration from specific designs, every cake maker has a different style and therefore designs will not be able to be replicated exactly.
3.3 Whilst every effort has been made to take accurate photos and descriptions, colours may vary due to monitor/phone screens and all of our icing models may not be exact, due to the fact they are handmade. Whilst we do make handmade models, you can send us a photo of the person for inspiration however they are not intended to be exact replicas.
3.4 For wedding cakes, please book a consultation with Helen to discuss your requirements as we cannot guarantee that someone will be available at all times in store or over the phone, especially during busy Summer months. Consultations are free of charge.
3.5 Changes can be made once an order has been placed however it may not always be possible. Please give us as much notice as possible.
4. Collection/Storage
4.1 Cakes can be collected on the day they have been ordered for, from the shop front. If you're in a rush, we recommend phoning in advance to check your cake is ready as sometimes there may be delays out of our control and at busy periods.
4.2 The responsibility of the cake transfers to you upon collection of the cake.
Cakes must be handled carefully and placed in a safe place, on a flat surface. You must put the cake in the boot or foot well of the car when travelling and NOT on car seats or a persons lap. You must drive very carefully when transporting a cake, especially around corners and roundabouts. Cakes need to be kept flat as if not, this can cause them to slide.
4.3 You must not stack cake boxes or push the sides of the box inwards. Cakes with icing models on should be handled with extra care and attention as they are very fragile.
4.4 Do not refrigerate your cake, this will dry out the sponge and ruin decorations. Cakes must be kept in a cool, dark place in the box. Do not leave your cake in the car or garage overnight where the temperate is not consistent.
4.5 Cakes last up to five days if kept correctly. Wrap your cake in tin foil or cling film and place in an airtight container to keep it as fresh as possible.
Cupcakes, giant cookies & gluten free sponges are best eaten on the day of or the day after collection.
4.6 We may use supports and other non-edible items including polystyrene on your cake to attach models and other parts. Please remove these before serving and eating.
5. Faults/Complaints
5.1 We will make every effort possible to ensure your cake exceeds your expectations. However, in some instances the finished product may differ slightly due to the fact that each cake is individually hand made. At all times we will endeavor to delight you with our quality of products and services.
5.2 When collecting the cake, please make sure you are happy with the decorations and let us know if there are any issues, we will try our best to resolve them where possible. If collecting on behalf of someone else, please make sure they are happy with it also. By leaving our store, you are agreeing you are happy with the item collected.
This being said, If you would like to make a complaint or have a problem with a cake, please contact the store as soon as possible. You can message us on Facebook if it is out of shop hours. Corrections and repairs to cakes can be corrected on the same day in most cases, please make sure you collect your cake during our collection hours to ensure there are staff working who can do this. You are required to give us this opportunity and MUST let us know of the PROBLEM within ONE HOUR of ACCEPTING your cake.
5.3 We may need you to return the cake in order to fairly assess the situation and an immediate refund may not always be possible. Cakes, or parts of cakes, must be returned within three days of collection in order for us to investigate the nature of the complaint. A full refund may not always be possible and the maximum we offer is the full value of the cake (excluding delivery charge). We do not offer further compensation.
5.3 We will not be responsible for any faults where the cake has been placed in an unsuitable place or handled without care and attention.
6. Orders/Refunds
CORONAVIRUS
Due to the Coronavirus outbreak (COVID-19), we would like to remind customers of our cancellation & postponement policy. If you need to postpone your celebration cake then please let us know ASAP. We will try our best to accommodate however it may not always be possible if it's close to the collection date. If you would like to cancel your cake, we will issue a store credit for the amount paid - valid for 1 year (flexible) & can be used on any celebration cake. This may not always be possible at too short notice, or if any decorations have already been made - they will be deducted from the credit amount.
If you have a credit/postponed cake and would like to re-book please get in touch.
Please note, if there is another local or national lockdown forcing us to close, we will postpone all cake orders or issue credit to be used towards future cakes. We do not offer refunds.
6.1 Once you have placed and paid for your order, if you would like to cancel, please call or email us.
Cancelled orders are subject to the following fees:
-Over 14 days prior to collection date - 20% cancellation fee or postpone.
-14 days - 7 days - 50% cancellation fee or postponing may be an option.
-Less than 7 days - no refund and no postponing.
Any work already completed may be charged on top of these fees.
6.2 If you need to cancel a wedding cake order, please email or call Helen. You may not be entitled to a refund if we are fully booked for the date of your wedding as we may have had to turn down orders at busy periods. We require a 50% non-refundable deposit when ordering and any extra work already completed will be charged. There will be no refunds for any further deposit paid if the wedding is less than 3 months away at the time of cancelling.
We will try our best to help, whether that is changing the design/size, or postponing your order, however this may not always be possible. Deposits paid when ordering are non-refundable (including 'save the dates') and cannot be redeemed as credit.
6.3 We will need to process your refund by the payment method you used to order the cake. The same card must be used and it may be possible that you have to physically come into the store in order to confirm identity.
7. Printing of photos onto cookies & copyright
7.1 We use edible ink and edible sheets of paper to print our photos, therefore quality and colours may deteriorate during this process. We advise that you provide us with as high a quality image as possible.
7.2 Images with very fine or small writing can often be a challenge to print clearly, therefore where possible, please send images with larger, bold text or alternatively remove the text to simplify the print. We also advise that text is large, bold and a solid colour rather than pastel or lighter shades.
7.3 We may occasionally suggest an image is re-designed in order that is can be printed within the parameters of our equipment. Where the re-design request or our ideas are not accepted, we will not provide any refunds should there be any image quality issues.
7.4 Copyright – You must only supply us with images that you own the copyright for, or which you are authorised to supply to us by the copyright owner. You warrant that the images you supply do not contain anything which would infringe any copyright, trade mark, design right or other intellectual property right of any third party. We will not check the content of any images provided by you. It is the customers’ responsibility to ensure that any material supplied in any medium is not protected by copyright law, or that necessary permission for Gardners Cakes to reproduce such images has been obtained.
7.5 Images supplied to us remain under the existing copyright. By supplying us with an image you are granting us a licence to modify, print, or otherwise use the image in accordance with the details of your order. By placing an order and accepting these terms you are accepting any and all liability for any consequences of Gardners Bakery Ltd using the images you supply.
7.6 We may photograph products that we provide to you, including those decorated with a logo or other artwork supplied by you. We may display these photographs on our website or other advertising media, unless specifically requested by you not to do so.
7.7 You must not supply us any images or any other material, or any content within such images, which contain any threatening, defamatory, blasphemous or pornographic material, or show any kind of child abuse, or are racially offensive or abusive of any religion, or likely to incite hatred against any person or group, or are otherwise criminal or offensive in the minds of reasonable people, or are obscene or menacing or harassing in any way, or breach any applicable law.
8. Allergens/Ingredients
8.1 Our cakes contain dairy, gluten (wheat), eggs and other allergens. Details of allergens are available on request. Although most of our cakes do not contain nuts, they are in an environment that handles nuts. Egg-free and gluten-free cakes can be made on request. We cannot guarantee that cakes will not contain trace amounts of these ingredients as they are all made in the bakery which handles ingredients with these allergens, they are free-from recipes only.
8.2 Gardners Bakery Ltd accepts no liability for customers suffering allergic reactions from eating our cakes. It is the responsibility of the customer to make sure we are aware of any special dietary requirements.
9. Hire of Stands
9.1 Cupcake and cake stands are available to hire on request. We only have a limited amount so please check far in advance that we have one available for the date of your celebration. All equipment must be collected and returned by the customer (unless the cake is being provided and delivered by us - it is your responsibility to return but we will deliver). Hire charge can be paid by debit/credit card or cash and must be paid in advance.
9.2 The hire charge taken upon booking for cake stands starts from £10.00. A £100 deposit is due the week of the hire and is refunded upon satisfactory return of the item, you can either leave us card details with your permission or cash.
9.3 The hire charge rate is for a period of four days (i.e. collect Friday and return Tuesday). A charge will be made for late return (£3.50 per day) and forfeiture of the deposit if not returned within 10 days or after the arranged return date. Collection and return times can be varied by individual arrangement to suit the customer only if agreed in advance of hire.
9.4 Damage or loss of equipment (or any part thereof) will result in forfeiture of the deposit and may lead to additional charges if this is insufficient to replace the item. Prices may be subject to change depending on supply cost changes, but these will be notified in advance.
10. Website Details
10.1 Whilst we try and ensure that all the information on our Website is accurate, errors may occur. In the unlikely event that the price and/or description of an item listed on the website has been incorrectly advertised, we will not be under any obligation to sell or provide those Goods to you.
10.2 We reserve the right to change the domain address of this website and any services, products, product prices, product specifications and availability at any time.
10.3 In the event that you place an order and a decorative item is out of stock or unavailable to us anymore, we will call you as soon as possible to rearrange decoration.
11. Governing Law & Jurisdiction
The Website is controlled and operated in the United Kingdom.
These terms and conditions are governed by the laws of England and Wales and you agree to submit to the exclusive jurisdiction of the courts of England and Wales.
These terms and conditions do not affect your statutory rights.
12. Social Media Competition
Share your cake with us on any social media (Facebook, Twitter and Instagram), or leave a review to be in the chance of winning a £10 voucher.
Prizes will be drawn out of all reviews and posts, once every four months. Winner will be contacted directly via their social media account.
£10 voucher to be used on celebration cakes from Gardners within 1 year. Cakes must be ordered in advance when using a voucher, cannot be used on same-day collection order. Cannot be used as a deposit for a cake.
13. Free Cookie Leaflet Promotion (Market Harborough)
1 free cookie per leaflet. No cash or other alternative. No pre-orders or specific designs. Choose from the range of cookies we have available on the day from our £1.50 collection. No duplicates or photocopies. Leaflet must be present in store and surrendered to receive your cookie. Whilst stocks last, no purchase necessary. Valid until 1st June 2023.
14. Recordings & Video
Please note that we have cameras in store recording video and audio 24/7, this can include phone conversations. By calling or coming into store, you acknowledge that all conversations may be recorded. Conversations between the customer and our staff may be electronically recorded with or without the use of an automatic tone. Customer further agrees to the use of such recordings and transcripts thereof as evidence by either party in connection with any dispute or proceeding that may arise, and can be used in court if necessary. If the customer is recording conversations with our staff, you MUST make us aware at the start of the conversation. We do not permit customers to record our staff (video or vocal) without permission.
These terms & conditions were last updated March 2023.
We reserve the right to modify these at any time, so please review it frequently. Changes and clarifications will take effect immediately upon posting on our website.