FAQ

We have 2 locations, Gardners Bakery, 85 Harborough Road, Kingsthorpe, Northampton, NN2 7SL and Gardners Cakery, 28 Church Street, Market Harborough, Leicestershire, LE16 7AA.
There are many ways you can order a cake: Give us a call or pop in store during opening hours, or send us an email or direct message on social media. We also have a wide range of designs available to order online 24/7 at gardnerscakes.co.uk.
If you would like to order a celebration cake there is no need to make an appointment. Simply give us a call or pop in store during opening hours. For Wedding cakes, appointments are recommended.
For basic designs we recommend 2-3 days notice. For detailed cakes or those with handmade models we recommend 1-2 weeks. Please give as much notice possible to avoid disappointment, as during busy periods there are only so many yummy cakes we can make! If you're looking for a last minute cake we will always try our best to help, give us a call!
Our Northampton store does offer same day cakes which can be ready in as little as 15 minutes depending on availability. Our Market Harborough store stocks cupcakes daily as well as a wide range of tasty treats. Both stores also offer a next day cake and giant cookie collection, get in touch to order.
Our cakes are priced based on size, flavour and decorations. For our basic designs, they are base prices with decorations at an additional cost. For our decorated cakes, they are priced as shown in the photo unless otherwise mentioned.
Yes! Most of our cakes last 5 days if kept in suitable conditions.
Most of our cakes last 5 days if kept in suitable conditions. Cupcakes, giant cookies and gluten free are best enjoyed on the day of collection or the day after, and shortbread cookies last up to 2 months. Store your cake in a cool, dry place but do not refrigerate. Once cut, wrap in foil and store in an airtight container.
We do! If you have a photo of a cake that is not shown in our collection, or you would like to design your own, you can contact the store you would like to collect from directly for a quote. We recommend emailing, sending us a direct message on social media or popping in store with your ideas. Let us know portion size, when the cake is for and any extra details.
All cakes are prices for vanilla sponge, unless otherwise mentioned. Sponge flavour will depend on size: Round sponges are a plain sponge with jam and cream filling, Square sponges are an angel cake with jam and cream filling. We also offer chocolate, lemon, red velvet, eggless vanilla & gluten free vanilla for an additional cost.
We don't offer vegan celebration cakes, only cupcakes or cookies.
All of our cakes are made in our Northampton bakery, using traditional methods and recipes passed down through generations. We have a 5* Food & Hygiene rating.
A 50% deposit or full payment confirms your booking. We accept cash (in store) or card payments (in store or over the phone). If ordering online on gardnerscakes.co.uk, full payment is required.
We can add an edible printed image to almost any of our cakes! Please see our terms and conditions for printing quality and copyright.
Unfortunately we do not offer plain cakes or cakes for customers to decorate themselves (eg own edible prints), all basic must include some piped wording.
Cakes must be handled carefully and placed in a safe place, on a flat surface. You must put the cake in the boot or foot well of the car when travelling and NOT on car seats or a persons lap. You must drive very carefully when transporting a cake, especially around corners and roundabouts. Cakes need to be kept flat as if not, this can cause them to slide. You must not stack cake boxes or push the sides of the box inwards. Cakes with icing models on should be handled with extra care and attention as they are very fragile.
Sorry, we don’t offer a delivery service for celebration cakes but we do offer local delivery on most Wedding cakes. All celebration cakes and cupcakes are for collection only from either of our 2 stores.
Once the cake has been collected and left the store, you are agreeing you are happy with the cake how it is. If there is an issue with your cake, you must contact the store you collected it from as soon as possible. For full details, see our terms and conditions.
Orders can be cancelled, but are subject to cancellation fees. For full details, see our terms and conditions.
We have a wide range of toppers that can be added to your cakes, found under our 'toppers' section. These include edible and non-edible figurines. Although your toppers may be made from icing, please be aware of structural supports including wires, straws & polystyrene.
Details of allergens in our cakes, cupcakes and cookies are available on request. We use gluten, dairy, egg, sesame, nuts, soya, sulphites, celery & other well-known allergens in our bakery. For this reason, we cannot guarantee that cakes will not contain trace amounts of these ingredients. This includes our ‘free-from’ cakes, including gluten free, vegan and egg free.
Natasha's law states any pre-packaged food (food that is pre-packed and ready for customers to pick up off the shelves - PPDS) must have full ingredients and allergen details readily available. All of our treats in store have these details, and any non pre-packaged treats have allergen details available upon request. Foods that are ordered online, over the phone, or face to face are exempt from this labelling, only allergens are required - these are available upon request either verbally or via email.
You can view all of our sweet bag ingredients online on gardnerscakes.co.uk - under 'ingredients' in the footer menu.
Both stores stock a wide range of cake decorations including boards, boxes, ribbons, icing & equipment. We also have a lots of toppers, non-edible figurines, sugar flowers & candles - you can view our range under 'toppers'. These are in stock in our Northampton store, if you would like to purchase from our Market Harborough store we recommend calling the day before to pre-order. We only make handmade toppers or edible printed photos for our own cakes.
Our Northampton store is on all 3 food delivery providers! You can order takeaway treats, bread, cupcakes, cookies, sweets, drink cans & more ready for home delivery.